Términos del servicio

TERMS OF SERVICE

OVERVIEW

This website is operated by Pet Elite. Throughout the site, the terms “we,” “us,” and “our” refer to Pet Elite.

Pet Elite offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not access the website or use our services.

Our contact email is:

petelite.store.shopify@gmail.com

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose.

You must not transmit viruses, malicious code, or any technology intended to damage, interrupt, or compromise the operation or security of the website.

Any violation of these Terms of Service may result in the suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for legitimate reasons, including suspected fraud, abusive behavior, payment disputes, security concerns, or violation of these Terms.

You understand that information submitted through the website, excluding payment information, may be transferred through different networks and adapted to technical requirements.

Payment and card information is processed through secure third-party payment providers and is not stored directly by Pet Elite unless otherwise stated in our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website or service without our prior written permission.

SECTION 3 – DROPSHIPPING AND THIRD-PARTY FULFILLMENT

Pet Elite operates using a dropshipping and third-party fulfillment model.

This means that products may be stored, prepared, packaged, and shipped directly by independent suppliers, manufacturers, warehouses, or logistics partners located in different countries.

As a result:

• Products in the same order may arrive in separate packages.
• Products may be shipped from different countries or fulfillment centers.
• Packages may arrive on different dates.
• Tracking numbers may be provided separately.
• Packaging may differ depending on the supplier.
• The return address may be different from the address shown on the original package.

Pet Elite remains responsible for providing customer support and handling order-related concerns in accordance with these Terms and applicable consumer protection laws.

Customers must not return products directly to the sender, manufacturer, supplier, or address shown on the package unless instructed to do so by Pet Elite.

To request assistance, contact:

petelite.store.shopify@gmail.com

SECTION 4 – PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, colors, measurements, materials, features, and specifications as accurately as possible.

However, product colors may appear slightly different depending on screen settings, lighting, photography, manufacturing batches, or supplier updates.

Measurements may vary slightly due to manual measurement.

Packaging, labels, accessories, or minor design details may differ from the images shown, provided that the product’s essential function and characteristics remain substantially the same.

Customers are responsible for reviewing:

• Product descriptions.
• Dimensions and size charts.
• Recommended pet weights.
• Compatibility information.
• Materials.
• Care instructions.
• Safety warnings.
• Included accessories.

Before purchasing a product, customers should verify that it is appropriate for their pet’s size, age, breed, weight, behavior, and intended use.

Nothing in this section limits the customer’s rights when a product is materially different from its description, defective, damaged, or incorrect.

SECTION 5 – PET SAFETY AND RESPONSIBLE USE

Pet products must always be used according to the instructions, warnings, and intended purpose described on the product page or packaging.

Customers are responsible for supervising their pets when using toys, grooming tools, beds, feeders, carriers, collars, leashes, electronic products, and other accessories when supervision is reasonably necessary.

Customers should regularly inspect products for wear, damage, loose parts, broken components, sharp edges, or other hazards.

Immediately stop using a product if it becomes damaged or unsafe.

No pet product is indestructible. Suitability may vary depending on the pet’s size, strength, chewing behavior, activity level, and temperament.

Pet Elite is not responsible for injuries or damage caused by:

• Improper use.
• Lack of reasonable supervision.
• Failure to follow product instructions.
• Continued use of a damaged product.
• Selecting an unsuitable size or product.
• Unauthorized modification of the product.

This limitation does not apply where liability cannot legally be excluded.

SECTION 6 – PRICES AND CURRENCY

Product prices may be displayed in different currencies depending on the customer’s location or selected market.

Currency conversions may be approximate and may change due to exchange rate fluctuations.

The final amount charged may differ slightly due to:

• Currency conversion rates.
• Bank charges.
• Card issuer fees.
• Payment processor fees.
• Taxes or duties.
• Rounding differences.

Pet Elite does not control fees charged by banks, card issuers, payment providers, customs authorities, or other third parties.

We reserve the right to change product prices at any time before an order is completed.

Price changes do not affect orders that have already been successfully paid and confirmed, except in cases of obvious pricing errors.

SECTION 7 – PRICING ERRORS

We make reasonable efforts to ensure that prices and product information are accurate.

If a product is listed with an obvious pricing, description, or technical error, we may contact the customer before processing the order.

Where legally permitted, we may cancel and refund an order affected by a clear and genuine error.

We will not use this section to avoid honoring valid promotions, advertised offers, or confirmed prices contrary to applicable consumer law.

SECTION 8 – ORDERS

Submitting an order does not automatically guarantee acceptance.

An order is considered accepted when payment has been successfully processed and the customer receives an order confirmation.

We reserve the right to review, limit, reject, or cancel an order for legitimate reasons, including:

• Suspected fraud.
• Unauthorized payment activity.
• Incorrect pricing caused by a technical error.
• Product unavailability.
• Shipping restrictions.
• Incomplete customer information.
• Unusual order quantities.
• Violation of these Terms.

If we cancel a paid order, we will issue a refund to the original payment method.

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

SECTION 9 – ORDER CONFIRMATION

After completing a purchase, the customer should receive an order confirmation by email.

The confirmation may include:

• Products ordered.
• Quantities.
• Prices.
• Shipping information.
• Billing information.
• Applicable taxes.
• Shipping charges.
• Order number.

Customers must review the confirmation and contact us as soon as possible if any information is incorrect.

Under Chilean consumer rules, online sellers must provide clear information about the transaction and send written confirmation of the contractual conditions. :contentReference[oaicite:1]{index=1}

SECTION 10 – PRODUCT AVAILABILITY

All products are subject to availability.

Because inventory may be managed by third-party suppliers, stock levels can change before our systems are updated.

If a product becomes unavailable after an order is placed, we may:

• Contact the customer.
• Offer a comparable alternative.
• Remove the unavailable item.
• Issue a partial refund.
• Cancel and refund the affected order.

We will not replace a product with a materially different item without the customer’s agreement.

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SECTION 11 – PAYMENT

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by third-party providers such as credit card processors, PayPal, or other payment gateways.

By submitting payment information, you confirm that:

• The information is accurate.
• You are authorized to use the payment method.
• The payment may be processed for the total order amount.
• The payment provider may perform fraud and security checks.

Pet Elite does not guarantee that every payment method will be available in every country.

SECTION 12 – SHIPPING AND DELIVERY

Orders may be processed and shipped by third-party fulfillment centers.

Processing and delivery times shown on the website are estimates unless explicitly stated otherwise.

Delivery may be affected by:

• Supplier processing times.
• Carrier delays.
• Customs procedures.
• Weather.
• Public holidays.
• High seasonal demand.
• Transportation disruptions.
• Incorrect address information.
• Events beyond our reasonable control.

A delayed package is not automatically considered lost.

Customers should review our Shipping Policy for full information about estimated delivery times, tracking, customs, and delivery issues.

Nothing in these Terms removes any mandatory right the customer may have when an order is not delivered within the promised or legally required period.

SECTION 13 – SEPARATE SHIPMENTS

Orders containing multiple products may be divided into separate shipments.

Products may arrive:

• In different packages.
• On different dates.
• From different countries.
• Through different carriers.
• With separate tracking numbers.

The delivery of only part of an order does not necessarily mean that the remaining products are missing.

SECTION 14 – SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

This includes:

• Recipient’s full name.
• Street address.
• House or apartment number.
• City.
• State, province, or region.
• Postal code.
• Country.
• Telephone number, when required.

Address changes are not guaranteed after an order has entered processing.

Pet Elite is not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer, except where applicable law states otherwise.

SECTION 15 – CUSTOMS, DUTIES, AND TAXES

Orders may be shipped internationally.

Customers may be responsible for import duties, customs charges, local taxes, handling fees, or other government charges imposed by their country.

These charges may not be included in the product price or shipping price unless specifically stated at checkout.

Customs authorities may inspect packages and may delay delivery.

Customers are responsible for ensuring that products ordered are legally permitted to enter their destination country.

Pet Elite cannot falsify customs documents, declare an incorrect product value, or mark commercial orders as gifts.

SECTION 16 – RETURNS AND REFUNDS

Returns, refunds, exchanges, damaged products, incorrect items, cancellations, and lost packages are governed by our Return and Refund Policy.

Customers must contact us before returning any product.

Products returned without authorization or to an incorrect address may not be received or processed.

Contact:

petelite.store.shopify@gmail.com

Nothing in our Return and Refund Policy or these Terms limits mandatory consumer rights under applicable law.

SECTION 17 – RIGHT OF WITHDRAWAL

Customers may have a legal right to cancel or withdraw from an online purchase depending on their country.

Customers located in Chile generally have a right to withdraw from an online purchase within 10 days after receiving the product, subject to applicable legal conditions and exceptions.

If the required written confirmation of the contractual conditions is not provided, the withdrawal period may be extended under Chilean law. :contentReference[oaicite:3]{index=3}

Instructions for exercising this right are provided in our Return and Refund Policy.

SECTION 18 – LEGAL WARRANTY

Products that arrive defective, damaged, incomplete, or materially different from their description may be covered by mandatory consumer guarantees.

Customers must contact us with their order number and reasonable evidence of the issue, such as photographs or videos.

Nothing in these Terms limits any mandatory legal warranty or remedy available to the customer.

SECTION 19 – CANCELLATIONS AND CHANGES

Customers should contact us immediately to request an order cancellation or change.

We cannot guarantee cancellation or modification after an order has entered processing.

Once an order has been processed or shipped, it may be necessary to wait for delivery and follow the return procedure.

Contact:

petelite.store.shopify@gmail.com

SECTION 20 – PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Only one discount code may be used per order.
• Discounts cannot be exchanged for cash.
• Discounts cannot be applied retroactively.
• Discounts may expire.
• Discounts may exclude certain products.
• Discounts may require a minimum purchase.
• Discounts may be limited to one use per customer.

We reserve the right to cancel or refuse discounts obtained through fraud, manipulation, technical errors, or unauthorized distribution.

Any advertised promotion will be honored according to its stated conditions and applicable law.

SECTION 21 – REVIEWS AND USER CONTENT

Customers may submit reviews, comments, photographs, videos, suggestions, or other content.

By submitting content, you confirm that:

• You own the content or have permission to use it.
• The content is truthful and based on genuine experience.
• The content does not violate another person’s rights.
• The content is not unlawful, threatening, abusive, defamatory, obscene, fraudulent, or misleading.
• The content does not contain malicious code or unauthorized advertising.

You grant Pet Elite a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, edit, and display submitted content for store, customer service, advertising, and promotional purposes, where legally permitted.

We may remove content that violates these Terms.

SECTION 22 – THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, payment systems, tracking tools, or links operated by third parties.

These third parties may include:

• Shopify.
• Payment processors.
• Shipping carriers.
• Tracking services.
• Analytics providers.
• Advertising platforms.
• Suppliers and fulfillment partners.

We are not responsible for third-party websites or services that we do not control.

Customers should review the policies and terms of any third-party service they use.

SECTION 23 – OPTIONAL TOOLS

We may provide access to tools or services offered by third parties.

These tools may be provided without direct control or supervision by Pet Elite.

Use of optional tools is at the customer’s discretion and may be subject to separate third-party terms.

SECTION 24 – INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, branding, page layouts, icons, videos, and original designs, is owned by Pet Elite or used with permission from its licensors, suppliers, or content providers.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

Product names, images, descriptions, and trademarks belonging to third parties remain the property of their respective owners.

SECTION 25 – PROHIBITED USES

You may not use the website:

• For illegal purposes.
• To violate any law or regulation.
• To infringe intellectual property rights.
• To harass, abuse, threaten, or discriminate against others.
• To submit false or misleading information.
• To distribute viruses or malicious code.
• To collect personal information without permission.
• To interfere with website security.
• To conduct fraudulent purchases or chargebacks.
• To scrape, copy, or exploit website content without authorization.
• To impersonate another person.
• To interfere with the normal operation of the store.

We may restrict or terminate access when prohibited activity is detected.

SECTION 26 – PERSONAL INFORMATION

The collection and use of personal information through this website are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by service providers necessary to complete orders, process payments, prevent fraud, deliver packages, provide customer support, and operate the store.

SECTION 27 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions related to:

• Product descriptions.
• Prices.
• Promotions.
• Shipping charges.
• Delivery estimates.
• Product availability.
• Specifications.

We reserve the right to correct information and update the website.

Where an error affects an existing order, we will act reasonably and in accordance with applicable consumer law.

SECTION 28 – DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable service, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

Products are provided according to their published descriptions and any mandatory warranties required by law.

We do not exclude or limit warranties, guarantees, rights, or remedies that cannot legally be excluded.

SECTION 29 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pet Elite will not be liable for indirect, incidental, special, or consequential losses resulting from the use of the website or products.

Pet Elite’s liability will not be excluded or limited where such exclusion is prohibited by law, including liability arising from fraud, gross negligence, or mandatory consumer protection rights.

Customers remain responsible for using pet products safely and according to instructions.

SECTION 30 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Pet Elite against claims, damages, or expenses resulting from:

• Your unlawful use of the website.
• Your violation of these Terms.
• Your infringement of another person’s rights.
• Fraudulent or abusive activity.

This section does not apply where prohibited by consumer law.

SECTION 31 – TERMINATION

These Terms remain effective unless terminated by you or Pet Elite.

You may stop using the website at any time.

We may suspend or terminate access if we reasonably believe that a user has violated these Terms, committed fraud, interfered with website security, or engaged in unlawful activity.

Any obligations arising before termination remain enforceable.

SECTION 32 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.

SECTION 33 – ENTIRE AGREEMENT

These Terms of Service, together with our:

• Return and Refund Policy.
• Privacy Policy.
• Shipping Policy.
• Any other policies displayed on the website.

form the agreement between the customer and Pet Elite regarding use of the website and purchase of products.

SECTION 34 – GOVERNING LAW

These Terms are governed by the mandatory laws applicable to the transaction and the customer’s location.

For customers located in Chile, mandatory Chilean consumer protection laws apply.

Nothing in these Terms requires a consumer to waive any legal right, protection, jurisdiction, or remedy that cannot lawfully be waived.

SECTION 35 – DISPUTES AND CUSTOMER SERVICE

Before beginning a formal dispute, customers are encouraged to contact us so we can attempt to resolve the issue.

Email:

petelite.store.shopify@gmail.com

Please include:

• Your full name.
• Order number.
• Description of the issue.
• Supporting photographs or videos, when applicable.
• The solution requested.

Nothing in this section prevents a customer from contacting a consumer protection authority, payment provider, court, or other legally authorized body.

SECTION 36 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our operations, services, products, technology, or legal obligations.

The current version will always be published on this page.

Changes will apply from the date they are posted and will not retroactively remove rights from orders already completed.

SECTION 37 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Pet Elite

Email: petelite.store.shopify@gmail.com